Tanaka Life

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 A Warm Welcome

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We would like to welcome you to our family and congratulations for making this good decision. In case you were wondering where to from here.  Here are a few important things you need to take note of:

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When you join, you receive a reference number that you use for payment and all other queries. Always keep it somewhere safe. When making a payment make sure you use the corrct reference number as a wrong reference number  may cause your payment not to be allocated to you.

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There are 2 ways  to make your premium payments. You can make an EFT via your internet or cellphone banking or you can make an ATM deposit at any FNB ATM. We do not encourage teller deposits as it is costly. If you deposit at the tellers you will be charged R45.

Make your payment as soon as possible to activate your policy. Payments should be made on or before the 5th of every month.

 

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As a member, we are required by law to give you a policy document , also known as a policy schedule. Please request for your policy document if you have not received yours.  Your policy document must have all names of covered members and amounts payable.

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Always make sure Tanaka Life has your up to date contact details. If your contact details change please let us know. when you change passports let us know.

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Claims may take between 24 and 72 hours to pay out after you have submitted all required documents. Documents required for claims include Death certificate, Passport/ID of deceased, BI1663 if in South Africa, police report in case of accidental death. The underwriter may request additional documents.

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We always encourage you to communicate with us via email or Whatsapp if possible. Contact us on 081 590 1227, 010 005 4530or ask@tanaka.co.za

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Please be aware of waiting periods for your plan. Your waiting period for natural causes of death is either 6 months or 9 months depending on your package. For accidental death there is no waiting period as long as your 1st premium ha been received buy the underwriter. Your premium is sent to the underwriter by the 5th of every month.

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Your cover start date is the 1st of the month after you make your 1st premium payment. If you do not pay your policy is not active yet and you can not make any claims. If you pay between 1 and 5 of the month your cover will start on the 1st of that same month. For example, if you pay on 5 january your cover starts on 1 January and your waiting period end on 1 July if you are on 6 months waiting period.

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Download terms and conditions applicable to your policy. You wll also find additional information like benefis payable on claim stage.

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We would love to hear from you. If you have a compliment or complaint please let us know. 

If you are happy with our service and would like to refer friends kindly forward their details to us.

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Want to know more?

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Get in touch, or create an account

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